How fast can I return an item?
As long as the product is unused and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. Please contact us on email firstname.lastname@example.org for returns
Kindly send back the item to Mini Mall Pte Limited, Concave Road, Namaka, Nadi.
What form of refund can I get?
Once the product has been evaluated and it’s eligible for return, you can either get a store credit that you can use to order a replacement item or you can use it on your next purchase or get a refund for the purchase which will include the product cost only. Store credit will be valid for 6 months only.
What if I receive an item with manufacturing defect?
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact us via email, email@example.com, with pictures and/or videos of the item showing the fault or damaged part and we will then start investigating the problem.
You will have to arrange delivery for the return of the item which will be refunded if defect is from the manufacturers side. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.
If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.
If it’s already more than 7 calendar days from the date of delivery, we will repair the item.
Should you decide that you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, you can opt for either a store credit or a cash refund.
If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.
Products we can’t refund or replace
Products that are used or not in the same condition as it was sold.
How long does it take for the whole return and exchange process to be completed?
The delivery of replacement usually takes 2-3 working days for Viti Levu while delivery to any outer island can take up to 7 days from when we have received and evaluated the product.
For Comments and Queries Contact us on:
- Mobile: (679) 2732540
- Email: firstname.lastname@example.org